Something needed to change. But I didn’t yet know what that something was, so I started experimenting.
The ding of an incoming email used to give me a panic attack. Who was it? What did they want? Did I need to drop everything and answer them? Of course, I did. They expected it. I was providing good customer service by dropping all my work, interrupting my flow and telling them the thing they wanted to know, which was a thing that if they’d only given me a fricking day and a half they could have learned at the same time as everyone else when I made the announcement but now that was going to be at least two days because I kept getting interrupted.